Brasil (change)
Shortcuts: Downloads Fedora Red Hat Network
Dedicated Enterprise Engineer
To help make Linux and Open Source deployments successful, Red Hat's Professional Services offers a range of consulting engagements, from the complete Linux migration to focused, client-directed engineering and software customization. For premier enterprise customers, Red Hat also offers Dedicated Enterprise Engineers (DEE) for the broadest technical support and maximum long-term ROI.
The DEE is a dedicated onsite resource with a first-hand understanding of a customer's infrastructure, business issues, and product usage. With this intimate knowledge, the DEE adds significant value through problem resolution, knowledge transfer, best practices, solution planning, and immediate technical assistance. Acting as a "go-to" open source expert, DEEs are invaluable for critical projects, large scaledeployments, or straight forward staff augmentation.
Results
DEEs are available for quarterly and long-term engagements, and provide the deepest possible technical relationship between the customer and Red Hat. As third party resources with zero Linux learning curves, dedicated resources also provide customers with complete financial flexibility — DEEs can be immediately hired for large open source projects and just as easily dismissed following successful conclusion.
Specific benefits include:
Rapid Problem Resolution
An DEE provides customers with a greatly enhanced support infrastructure and quick issue resolution for a wide range of technical problems. For more advanced problems, direct access to a customer environment eliminates the need to reproduce a client configuration internally at Red Hat and often results in accelerated issue resolution.
Knowledge Transfer
The DEE's physical presence provides a greatly improved flow of communication from the client to Red Hat, and vice-versa. This immediate interaction allows for inclusion in adhoc meetings, planning sessions,and informal training.
Solution Recommendations
With intimate first-hand knowledge of the customer's business and infrastructure, DEEs can recommend additional tools and packages that can be leveraged and fully integrated into your environment.
Linux Best Practices
"How do I do X with Red Hat Enterprise Linux?" The onsite resource accelerates and reinforces Red Hat training courses, books, and other 3rd party resources.
Expanded Open Source Adoption
The dedicated resource provides significant insight into additional areas for leveraging Open Source in customer environments.
Accelerated ISV Issue Resolution
DEEs are able to provide internal conduits to Red Hat's 1200 ISV channels to accelerate tuning, fixes and help with ISV-related issues.
Enhanced Road Map Visibility
With an extended understanding of customer requirements and direct access to Red Hat's internal product teams, DEEs are able to include patches, hot fixes and road map features in customer IT plans. These dedicated onsite resource can also ensure that customers participate in relevant beta or pilot programs.
Bug Fixing/Feature Request
With a DEE, customers are often able to accelerate the maturity of packages and services which are critical to their infrastructure. Issues which may not have been fully understood without Red Hat Engineering involvement, or solved without onsite participation, can be mainlined much more quickly.
Kernel Tuning
Dedicated onsite resources are able to provide detailed debug information from customer hardware and then transfer critical data to Red Hat engineering. Ensuing issue identification and patch creation are often measured in days.
Security Reviews
DEEs can provide detailed reviews of security policies for new and existing Open Source environments.