Production Support Contact Schedule

These schedules are intended define the number of contacts per each customer account that are allowed to engage support for production related issues.

JBoss Enterprise Middleware Production Support Contact Schedule


Number of CPUsProduction Support Contacts
1 to 31 CPUs2
32 to 63 CPUs10
64 to 127 CPUs15
128 to 255 CPUs20
256 to 511 CPUs25
512 to 1023 CPUs28
1024 to 1503 CPUs30
1504 to 2559 CPUs32
2560 CPUs and over35

RHEL Production Support Contact Schedule


Number of SubscriptionsProduction Support Contacts
1 to 502
51 to 1004
101 to 2506
251 to 5008
501 to 100010
1001 and over12