Brasil (change)
Shortcuts: Downloads Fedora Red Hat Network
Production Support Scope of Coverage
If we ship it, we...
Support
- Installation
- Usage
- Configuration
- Diagnosis
- Bug fixes (dependent on Product Life Cycle)
Red Hat will provide full support on Red Hat's Product Suite.
Red Hat's Product Suite is comprised of RHEL, Layered Products and JEMS.
This applies to all current and past Red Hat Enterprise Linux releases.
Do not support
- Modified RPMs
- Code development
- System and network design
- Implementation and development of security rules and policies
- Red Hat Extras/Supplementary channel
- Technology and preview features
Add-on services are available for the above exceptions. Please ask your Red Hat Sales representative for more information.